If the Client wishes to travel by his own Air Tickets, he must provide us with correct travel details. The Company does not take the ownership of any alteration in the plan arising due change in airline schedule.

As we book services in advance and are bound to honour the payment commitments to service providers, cancellation of services earmarked for a particular departure results in the Company losing money depending upon the time of communication of cancellation to the supplier. Therefore any cancellation of tour booking by tour participant will attract cancellation charges as specified by the company. In the event of the tour participant cancelling a third party tour/services booked through the company, the Terms and Conditions of such other Tour Operator, including their payment schedule, cancellation; refund etc. shall be applicable, in addition to company’s cancellation rules. Tour participant should intimate in writing citing reason for cancellation. If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, communication signed by such signatories would be treated as valid communication for cancellation of all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its sales outlet during office hours. The letter must clearly mention the names of all passengers who want their bookings to be cancelled.. In case of cancellation, the following cancellation charges would apply:

If the Client wants to cancel the tour, he must intimate the Company in writing mailed to us at our office address on working days within office time. If the Booking Form has been signed by one or – more persons for themselves and for others mentioned in the form, communication signed by such signatories would be treated as valid communication for cancellation for all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its office in Delhi on working days within office time. In case of cancellation, the following cancellation charges would apply: WHEN A CANCELLATION IS MADE

If the Client is willing to amend or cancel his/her booking because of whatsoever reasons including accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written, a further charge will belevied as follows:

Cancellation Policy: Imperial Journey believes that most people who cancel their reservations do so out of necessity. If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale:

Bank Charges: The price quoted by Imperial Journey for the tour is the net receivable amount and the commissions paid to the remitting local bank needs to be borne by the sender/client. Imperial Journey is not responsible for any charges, charged by the local or mediator banks for such transactions.

• For postpone/Prep-one of tour packages are to be communicated in written and need to be inform us at least 40 days prior of tour date.
• If Postpone / Preplan / Cancellation Policy: 25% of total Tour Cost will be  non refundable
• Cancellation within 40 Days prior to the arrival date of the tour packages / the cancellation charges will be 25% of the tour cost.
  Cancellation within 30 Days prior to the arrival date of the tour packages / the cancellation charges will be 50% of the tour cost.
  Cancellation within 25 Days prior to the arrival date of the tour packages / the cancellation charges will be 75% of the tour cost.
  Cancellation within 20 Days prior to the arrival date of the tour packages / Total amount will be forfeited and no refund shall be given.
  No show – Total amount will be forfeited and no refund shall be given.
• Cancellation Policy is subject to change. It’s purely depends upon the cancellation policy of respective hotels. In Peak seasons, Some hotels may charge 100% cancellation. Refunds normally take 15 working days after the cancellation request has been raised & transferred electronically to your bank account.
• If you change booking: If, after your confirmation invoice has been issued, you wish to change your travel arrangement in any way, for your chosen departure date or accommodation, we will do utmost to make these changes, but it may not always be possible.
• Safari Cancellation: The cancellation of safari to any national park is non refundable.
• Airfare & International Package: If there is any cancellation in the International & Domestic flight tickets or the International package then the cancellation policy will be similar to that of airlines & the hotel.If anything Happen on traveling and before starting the tour like accident, earthquake, landslide, any natural disaster etc. then company {Imperial Journey Pvt Ltd} are not responsible for that.

Further for the purpose of this clause, cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc. As per the Booking Conditions, we are constrained to levy the aforesaid Cancellation Charges in addition to the actual expenditure incurred towards, retention charges by supplier. Company reserves the right to cancel a tour departure without assigning any reason. Under such circumstances amount paid by you will be refunded forthwith. In addition to the above, in case of cancellation of tour by either party, the amount spent by the Company on visas, medical insurance, POE including administrative charges would be payable by the Client. If the total cancellation charges mentioned above exceed the amount paid by the Client, the balance amount would be payable by the Client.

In case of Third Party Products, the rules relating to cancellation and the cancellation schedule prescribed by the concerned Third Party Service Provider would be applicable and in addition the Company shall have the right to claim service and communication charges. It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc.

In the event that the Company cancels a particular Tour, the Company shall refund the amount of the cost of the said Tour to you after deducting the expenses incurred by the Company on visa, insurance premium, POE charges, and other overheads as applicable. The Company shall not be liable to pay any compensation, interest or damages to you. In the event of the Company exercising its rights to amend or alter any Tour or holiday advertised in their website after such Tour or Holiday has been booked but prior to departure, the Client shall have the option to continue with the Tour or holiday as amended or altered or to accept any alternative Tour or holiday, which the Company may offer. In either of these above cases the Company shall not be liable to the Client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund.

The Company shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).

Any loss of life, limb or property, sickness, delay, discomfort, additional expenses incurred by the Client, consequential loss and/or damage or any kind suffered by client howsoever caused arising out of any act, omission, default of any Independent Contractor or by any servant or agent employed by the Independent Contractor or third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service comprising the tour package.

In any case, no liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever. The immunities provided under this contract to the Company shall be available to the Company’s Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to the Client. However, it may at its sole discretion the Company give the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final. Refunds (if any) would be paid by the Company directly to you. It would take at least 45 days to process the refund (if due). In case of refund of foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing Rules and regulations. It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever.

The Client would have to strictly follow the Tour Program and return to India as per the validity of the air ticket. There shall be no refund, if the Client fails to join at the commencement of the tour, or joins the tour later or leaves the tour before culmination. It be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the Company at the appointed place, date and time. Those clients who do not travel throughout the tour shall under no circumstances be entitled to any refund. In case a client along with his companions is compelled to discontinue the tour due to any reason whatsoever including injury, illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of money paid for unutilized services. If a client is unable to reach the place of commencement of the tour due to any reason whatsoever, his booking shall be treated as ‘no show’ on the tour and 100% cancellation charges would be levied. If a client avails pre–tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the tour at the appointed place, or cancels the tour after using the air tickets or pre–tour arrangements or part thereof, it shall be treated as ‘no show’ and there would be no refund whatsoever for the unutilized pre-tour or main tour services.

The Clients shall not behave in a manner which may cause distress or annoyance to other co-travelersor which may create the risk of danger or damage to property of the Company, the co-travelers or others. The Company shall be under no liability to any such person.

HOTELS

As the Client would be out sightseeing most of the time and retire to room only
for the night, the Company selects hotels at locations, which give comfort and value for money. Hence depending on the day-to -day itinerary, the hotel may be confirmed either in the city or away from the city centre. Most hotels do not have air conditioners or fans. Double rooms in Europe are comparatively small and single rooms are even smaller. A double room has either a single queen-size bed or two separate beds. If the Client requests for a room with queen-size bed, the same would be provided subject to availability as most of the hotel rooms in Europe are twin-bedded. In case of non-availability of room with queen-size bed, a twin bedded-room would be given. The Company recommends that a double room be shared by not more than 3 persons, as a triple room is normally of the same size as a double room. In case of a triple room, the third bed is a rollaway bed or cot. A child travelling for whom “without-a-bed” charge has been paid would not be entitled to a separate bed in the hotel. In case “with bed” charge has been paid for the child and the Client decides not to avail such facility whilst on the tour, he would not be entitled to any refund. In case the Client decides to seek extra bed for the child booked on “without bed” basis on the tour subject to availability, then he shall be bound to pay additional amount charged to them by the concerned hotel directly. In case of a request in writing at the time of booking by the Client for preference of rooms, the Company would make every effort for the same; however, as room allocation is done by the hotel management there is no guarantee in this regard.

MEALS

On tour meals, which are as per the menu indicated in the website are served. The Company, however, reserves the right to change the meal arrangement, if circumstances make it necessary to do so. The Company cannot guarantee a special meal / diet for the Client. If the Client misses or refrains from availing any meal arranged by the Company due to his reasons, there would be no refund. Where client makes a request in writing at the time of booking for a special meal / diet, company would make effort for the same, however, the Company shall not be held liable if the same is not provided.

BAGGAGE

The Client travelling by air would be subject to the airline restrictions / limitations on baggage weight / size / number, currently which for Economy Class is 23 Kg and one hand bag (cabin luggage) not exceeding 7 kg per person except for flights to USA and Canada, where the passengers are permitted to carry two pieces of checked-in baggage and one hand bag. As porterage is not included in the tour price and due to limited space for luggage in the coach, it is recommended that the Client should carry one single suitcase per person of a size of 158 cms. (width + length + height) preferably with wheels for sake of convenience. All baggage and personal effects are at all times and in all circumstances the responsibility of the Client. It is advisable that the Client does not carry valuables on the tour. However, if the Client carries any valuables, the same should preferably be kept in the Safe Deposit Lockers, that are commonly made available in most of the hotels.

TIPPING

Tipping is customary (unless otherwise stated in the itinerary / pricing) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc).

The Company uses air-conditioned / air-cooled luxury coaches. The Clients shall follow the instructions of the local representative in this regard. For Europe tours, aver age travelling time by coach is approximately 8 hours a day under normal road conditions. Comfort stops are provided after appropriate intervals having regard to the daily itinerary and therefore, though some of the coaches are equipped with emergency washrooms, such facility can be used only in case of an emergency. Smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches. The Clients should not leave behind any property in the coach while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances.

The drivers are bound by restrictions concerning maximum driving hours per day and per week, and the itineraries are planned having regard to the same. It is therefore, essential that the itineraries, schedules and timings are strictly adhered to by the Clients so as to ensure that all the services can be duly provided. If the Client misses any service due to unpunctuality, there would be no refund for the same.

Law prevalent in India is applicable and as a part of the cause of action arises in New Delhi and the Company has its Registered Office in new Delhi, it is agreed between the parties that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in court / forum / tribunal in New Delhi alone having jurisdiction to decide the matter